![]() Note: BART HVD tickets will be available for pick up at a BART gate the following day. Select “Done” and your new balance will update in the Clipper app and Google Pay and is immediately ready to use on your Android.If you don’t have a credit/debit card saved in Google Pay, you can set up a one-time credit/debit card that will not be saved to your account Select Payment Method and select the credit/debit card on file to complete your order. Sign in to your Clipper account, or create a new account In the Cards section, tap (add card icon) in the top left Tap Register a Plastic Clipper Card.Select a cash amount or transit pass to load onto your Clipper card, tap “One-Time Load” or “Set Up As Auto-Reload” to automatically reload when your cash value is below $10.Select “Cash Value” to pay for rides on all transit services or select “Transit Pass” if you are a frequent rider for a specific transit agency.Select the “Cards” tab at the bottom of your screen and select “Load Cash Value or Passes”.So $98 was stolen from without my consent or even my knowledge and nobody is able to help me. I forwarded the confirmation email to customer service email and I was told that they were unable to help me by email because of the privacy policy. I checked my emails and was able to find the confirmation email I received when I canceled the auto pay in August, so I called again and told them that and they said that they were not able to see that far in the past. When I called the customer service they told that I have never deactivated the auto pay, even if they could easily see the pass was not activated for months. For a reason that I can’t understand and that even the costumer service couldn’t explain, when I scan my Clipper card on the bus, the system automatically activated the monthly pass WITHOUT my permission, I NOT even notified, until I see $98 taken from my bank account. About a week ago a took the Muni pass and used my Clipper Card after adding enough money to it. I had a monthly pass on autopay that I canceled last August and received a confirmation email about. Taking money without my consent and a very poor customer service help You can also combine multiple Clipper cards in one place. This app has too many bugs that affects my bank account, and is very confusing to use due to bad user experience design choices. The Clipper app gives you the same account access as the website, but on your phone You can add cash value and passes to your account, set up Autoload, view your activity, and other features. It’s just not worth going through Clipper customer service because of their long wait times (anywhere between 15 to 40 minutes) and unreliable call connection. I ended up opening a dispute through my credit card company. I called customer service three times and each time they put me on hold to “check something for me” and ended up disconnecting each time. Clearly this should not have happened as I already have a monthly pass active and I have more than $10 on my Clipper card balance. I should only be charged the $30 if my auto load is ON and my cash value falls under a certain amount. However when I turned OFF auto load, it charged me 30 dollars. After I cancelled auto load as I planned on purchasing monthly pass each month. My second problem happened last Friday (Sept 10th). Customer service ended refunding the extra charges which apparently takes 30 days to refund. My first problem was when I purchased the monthly pass on Sept 1st, and I was charged $81 three times. The Clipper app has real-time transit information and helpful trip planning tools to make getting around the Bay easy! You can view nearby transit options and routes, get real-time travel and arrival information, and save your favorite locations, stops, and stations.īy downloading this app, you agree to and accept the terms of the Clipper Mobile Application License Agreement () and the Clipper Privacy Policy ().Ĭlipper serves 24 transit services in the San Francisco Bay Area: Sign in and out of multiple Clipper accounts in the Clipper app to manage a card on behalf of someone else. The Clipper app gives you the same account access as the website, but on your iPhone! You can register a new card, load cash value and transit passes, set up Autoload, view your recent activity, and other features. The Clipper app gives you step-by-step instructions for setting up a new Clipper card or transferring an existing Clipper card to your Apple Wallet. The new Clipper app lets you manage your Clipper account from your iPhone-add value, view your history, and plan your trip! Pay your fares with Clipper in Apple PayĬlipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area.
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